General Business Skills

Critical Thinking >>

Learn a three-piece strategy for thinking critically about today, thinking strategically about the future, and thinking tactically about the next steps.

Decision-Making >>

Learn repeatable strategies and a framework for effective decision making, whether you own the decision or you’re facilitating the decision-making process.

Delighting the Customer in Four Simple Acronyms >>

You never get a second chance to make a first impression, but our jobs have us interacting with our customers over and over and over again, and we wouldn’t be here without them. So how do we delight them?

Demystifying the Business Case >>

What actually is a business case? What do I need and why should I care? More importantly, how do I create a good one to present to stakeholders?

Looking Back to Move Forward>>

How can we learn from yesterday so we’re better prepared for tomorrow?  It’s important to take a couple minutes to reflect on what we’ve done so we can get better at what we’re doing now.

Problem Solving>>

Learn a repeatable, proven process for problem solving that includes key components for successful decision-making and action planning, and that ensures you can get to the best possible solution as efficiently as possible.

Thriving on Change>>

Covering topics from change and transition foundations, to what messages people need to hear at the key moments of transition, and how to create a plan for leading change well, this course covers the essence of change leadership and transition management in an unforgettable way.

The Gift of Feedback>>

Feedback is a valuable tool for any employee, and they deserve the best. Bad feedback doesn’t improve performance, so find out how to give it effectively so your employees can focus on continuous improvement! Good feedback means good teams and good organizations, so do it right!

The Speed of Change>>

This course is all about change—what it is, how to plan for it, and how to keep your business, and people, up to speed and moving forward.