Classes – Collaboration

Collaboration Classes from Your Clear Next Step

In today’s world, working with others in unavoidable and a critical piece of our success. Check out our collaboration class library for tools, tips, and tricks for making it even better.

ABC’s of Mentoring

Have you ever wanted to be mentored or expand your skill set as a mentor? This is the class for you!

ABC’s of Mentoring – Overview:

Whether you’ve ever considered finding a mentor or being a mentor, if you’ve never given mentoring more than a passing thought, or even if you’re currently engaged in a mentoring relationship, you won’t want to miss this lively session by business coach Sinikka Waugh. You’ll come away with the “ABC’s of Mentoring”, including what to do now, what to do next, and what to plan to do down the road in addition to three mentoring models and much more.

Packed with stories to entertain and inform, easy-to-remember pneumonic devices, abstract concepts made accessible, and (of course) “try-this-now” activities, this session will deliver immediate value that you’ll be compelled to apply right away.

ABC’s of Mentoring – Objectives: 

By attending this course, participants will:

  • Think about mentoring in a compelling new way
  • Identify three mentoring models to consider and follow
  • Identify next steps – what to do now, next, and down the road

Advanced Facilitation Skills

When meetings go sideways, we all lose.  Gain skills for getting even the toughest folks in the toughest room back on track for a productive meeting.

Advanced Facilitation Skills – Overview:

Some meetings – and some meeting participants – require extra care and finesse.  Busy executives with limited time on their hands, distracted individuals whose minds are elsewhere, and people caught up in organizational politics that don’t align with the other meeting participants can make things really tough! Whether we’re trying to understand the technical details of a specific issue or we’re planning for the next several months or years for our organization, our meetings need to be productive and useful.  The best compliment to a meeting facilitator is to be invited back, and that doesn’t happen unless the people in the meeting agree that the meeting was effective.  Gain and practice proven techniques to protect the productivity of the meeting and keep things moving forward well, even in the face of apathy, distractedness, excessive chattiness, resistance, hostility, unreasonable dominance, and other unproductive behaviors.  In this full-day workshop, we’ll weave stories of disruptive behavior into techniques of how to manage them with grace.  Keeping in mind the essentials of any effective meeting and supplementing those critical foundations with advanced techniques to use when the meeting is at a standstill. This class will prepare you to facilitate even the highest-stakes meetings with any of highest profile participants.

Advanced Facilitation Skills – Objectives: 

By attending this course, participants will:

  • Practice anticipating and preparing for the challenges that will most likely occur in your meeting environment
  • Gain proven techniques as a facilitator to keep your cool under fire
  • Practice regaining control in a safe environment, so you can be ready when the next meeting turns unpleasant
  • Gain tools you can use to help others manage better meetings where you work

Applying the Five Languages of Appreciation to Your Team and Your Stakeholders

Expressing appreciation at work is critical to building healthy working. But it’s easier said than done. This workshop Designed as a realistic and applicable “How-To” guide for busy professionals, this class will help you take those critical steps to better appreciate those around.

Applying the Five Languages of Appreciation to Your Team and Your Stakeholders – Overview:

Expressing appreciation at work is critical to building healthy working relationships – with team members, colleagues, and stakeholders.  But it’s easier said than done, and because we each speak different “languages” of appreciation, understanding and communicating in someone else’s language can take work.  Two keys to expressing appreciation in a meaningful way are consistency and personalization.  Designed as a realistic and applicable “How-To” guide for busy professionals, this class will help you take those critical steps to appreciate those around you for the valuable work they do within your organization. When we use the languages of appreciation to connect with individual better, we build better relationships with them, which in turn, produces better results for the organization.  In this workshop, we’ll introduce the 5 Languages of Appreciation and take a closer look at who and where they fit, along with tactical tips to help you get your appreciation across. Match the most meaningful form of appreciation to the right person, and make a personal commitment to connect with them the way they need best when it comes to expressing appreciation.

Applying the Five Languages of Appreciation to Your Team and Your Stakeholders – Objectives: 

By attending this course, participants will:

  • Discover how appreciation can affect your working relationships
  • Examine the five different types of appreciation, and discover feasible ways to apply them at work to your team members and other stakeholders
  • Explore real-life examples of how to appreciate others in your environment today
  • Encounter tools to help you address all five appreciation languages in one meeting
  • Become empowered to improve working relationships through genuine acts of appreciation

Applying the Five Languages of Appreciation to Your Team and Your Stakeholders – Outcomes: 

By attending this course, participants will be able to say:

  • I can recognize my own appreciation language(s)
  • I can recognize the appreciation languages of those I work with
  • I can express appreciation to others in their own language of appreciation
  • I can describe how I will apply this in my day-to-day interactions

Be What’s Missing

It’s easy for a team to fall into a slump, but tricky to help them climb back out of it. This session is designed to re-invigorate and engage individuals by boosting personal accountability. You’ll take a closer look at the tactical side of employee engagement and motivation and determine how each individual within your team can help themselves and those around them find (and be!) what’s missing in their current working environment.

Be What’s Missing – Overview:

Take a closer look at what a team needs in order to stay actively engaged, and what being engaged and motivated means for them as individuals. Using group discussions and activities, your expert facilitator will explore what it means to be empowered and accountable for filling gaps on the team and actively seeking out (and being!) what’s missing.

We’ll highlight what motivates individuals, based on Daniel Pink’s Drive, complemented by an analysis of Gallup research around employee engagement, with opportunities for the audience to take a step back and apply techniques and materials to what they’re doing back at their desk. Before we leave, you’ll have plenty of “aha!” moments and time for self-reflection and action-item prioritization.

Be What’s Missing – Objectives: 

By attending this course, participants will:

  • Connect the engagement level of employees to the performance of the team
  • Identify what’s missing within your team
  • Develop strategies for one person to be impactful, as an individual and as a leader

Building a Culture of Appreciation

Expressing appreciation at work is critical to building healthy employee morale, but sometimes it’s easy to forget, and even easier said than done. Designed as a realistic and applicable “How-To” guide for busy professionals, this class will help you take those critical first steps to appreciate those around you for the valuable work they do within your organization.

Building a Culture of Appreciation – Overview:

The keys to expressing appreciation in a meaningful way are consistency, personalization, and accountability. So how do you express sincere appreciation appropriately in your environment? We’ll introduce the 5 Languages of Appreciation and take a closer look at who and where they fit, along with tactical tips to help you get your appreciation across. Match the most meaningful form of appreciation to the right team member and reflect on your own personal preferences when it comes to expressing appreciation and being appreciated.

Building a Culture of Appreciation – Objectives: 

By attending this course, participants will:

  • Discover how appreciation can affect your work environment
  • Examine the five different types of appreciation, and discover feasible ways to apply them at work
  • Explore real-life examples of how to appreciate others in your environment today
  • Become empowered to boost office-morale through genuine acts of appreciation

Effective Meeting Management

This class goes beyond the basics to improve participants’ facilitation skills. You’ll learn ways to eliminate wasted time in meetings, including specific facilitation techniques. You’ll also learn how to interact successfully when difficult behaviors arise and “coach the person in front of you.”

Effective Meeting Management – Overview:

Highlight what causes meetings to succeed or fail; an emphasis on when, how, and why will arm participants with a clear sense of purpose for any meeting.

To meet or not to meet? Meetings are a used and abused part of the work day, but too rarely do we stop and ask if it is really worth it to meet or if everyone there truly needs to attend. This course will emphasize value and efficiency to ensure no one wants to dodge “the meeting.”

Meeting facilitation is not a passive task. You’ll be given the tools of the trade, what keeps people interested and how to receive feedback in real time, to improve the quality of the meeting before, during, and after the actual gathering.

Effective Meeting Management – Objectives: 

By attending this course, participants will:

  • Identify the three characteristics of a good/bad meeting
  • Evaluate past and upcoming meetings using tested and proven framework
  • Gain a reusable structure for organizing an effective meeting
  • Gain tools and techniques to help your meetings succeed
  • Outline goals for future meetings and plan to achieve them

The Essential Team Member

What is it about someone that makes them a pleasure to work with? Take a close look at common characteristics of the indispensable team member – from communication, to interpersonal interactions, to follow-through, relationship building, and trust, and reflect on your own skills and habits to pin down how you, too, can become an essential team member.

The Essential Team Member – Overview:

Through anecdotes, stories, examples, skill practice, and individual and small group activities, this session allows audience members to reflect on their own skills and habits and identify improvements they need to make in order to become an essential and indispensable team member. Learn (and practice!) tactical tools and techniques to improve communication with team members, strengthen relationships with peers and team members, and build trust within your team. You’ll leave with at least three things you can apply right away in interactions with your fellow team members!

The Essential Team Member – Objectives: 

By attending this course, participants will:

  • Identify the common habits of indispensable team members
  • Gain specific tools and techniques to improve in these areas
  • Practice common situations to improve your success when you encounter them in the future

Facilitation Essentials

Learn (and practice!) the keys to successful facilitation, from planning through follow-up, and get specific techniques to help you connect with your audience as a facilitator so you can make the most of collaboration time.

Facilitation Essentials – Overview:

Much of what we do requires the ability to interact effectively with multiple people, in multiple ways, at various moments throughout our careers. But many professionals haven’t learned how to successfully facilitate a discussion between two or more people. This session provides tactical tools and techniques for facilitating meetings regardless of audience size. This course arms participants with a clear sense of purpose for any meeting along with next-level tips and tools to maintain a safe and productive environment. Organizational politics are a part of the job (and meetings), but that doesn’t mean you need to allow them to stop progress. Find safe and easy ways to say, “We’re done with this topic,” or “Let’s give someone else the floor,” without offending your boss or jeopardizing relationships.

Facilitation Essentials – Objectives: 

By attending this course, participants will:

  • Identify three characteristics of a good/bad meeting
  • Evaluate past and upcoming meetings using tested and prove framework
  • Encounter the different but equally important phases of facilitation
  • Practice interpersonal skills for more effective facilitation
  • Identify four must-haves for facilitating a good meeting
  • Discover how to “the process” drive, so you don’t become a heavy lifter
  • Outline goals for future meetings and plan to achieve them
  • Practice planning and managing a meeting
  • Create and utilize tools to improve future meetings
  • Identify opportunities for improvement using recent meetings as examples

The Gift of Feedback

If you struggle to deliver or receive feedback well, you’re essentially robbing yourself and those around you of growth opportunities–let us help you help them!

The Gift of Feedback – Overview:

Learn why feedback is so important, why it really is a gift, and how to deliver and/or receive it effectively. Explore and practice different models of feedback and find (or make!) one that fits your style and accommodates the feedback needs of your employees and colleagues.  Feedback isn’t always fun, but it doesn’t have to be something you dread, thanks to this class.

The Gift of Feedback – 1-Hour or 90-Min. – Objectives: 

By attending this course, participants will:

  • Identify the 5 key parts of any feedback conversation
  • Explore words for delivering feedback to find what works best for you and your audience
  • Practice in-the-moment feedback to improve and build on your skills

The Gift of Feedback – Half-Day – Objectives: 

By attending this course, participants will:

  • Recall a mnemonic device to help you remember the 5 key parts of any feedback conversation, and how to navigate through negative waters without letting them rock the boat
  • Explore different methods and models of delivering feedback to find what works best for them and their employees
  • Practice in-the-moment feedback to improve and build on your skills
  • Discover the three essentials to any coaching or feedback-based conversations
    • Know Your Why
    • Listen with your whole body
    • Feedback conversations often create tough moments

Growing Volunteers Into Leaders

This session offers four tactical ways to grow volunteers into leaders. Each tip includes both a “what” and a “how”, and there will be plenty of time for questions, so you’ll walk away with things you can do right away to help your volunteers grow into leaders.

Growing Volunteers Into Leaders – Overview:

Drawing on years of experience volunteering and leading volunteers within non-profit and professional organizations, Sinikka Waugh will share some specific and tactical ways to help accelerate the growth in your volunteers to leaders. Many volunteer organizations wind up with a handful of faithful leaders who step up and pave the way, and eventually grow weary of wondering how to deepen the “bench strength” behind them. As much as we love our organizations, having the same volunteers in the same leadership roles for extended periods of time is not ideal for the leaders or for the organization as a whole. Getting people to sign up for a tactical volunteer effort such as the preparation for or execution of an event is one thing, but how do we get those same volunteers to step up, and be willing to volunteer larger and larger chunks of their time, talents, and passions to lead the organization into the future?

Growing Volunteers Into Leaders – Objectives: 

By attending this course, participants will:

  • Connecting authentically
  • Casting a vision
  • Creating forums for healthy discourse
  • Cultivating an appetite for leadership

Harnessing the Power of Your Team

We’re not always in control of who is “on” the team, but that doesn’t mean we can’t help lead and influence the team to a healthy dynamic. We can be helpful team members and influence those around us to adopt the characteristics of a high-performing, psychologically safe, effective team, from any seat. This session explores how to ensure your team has the five characteristics of a healthy and high-performing team: a common goal, a healthy level of self-awareness, a reality-based set of mutual expectations, an effective standard of communication, and at least a dose of unconditional positive regard.

Harnessing the Power of Your Team – Overview:

Putting a group of people together in a room doesn’t make them a team: unless we’re intentional about it, they’re still just a group of individuals. Building team dynamics demands some attention to the forming and storming and norming of teams before we get to performing – but we don’t always have the luxury of time to go through these stages.   And sometimes, we’re accountable for leading the team, while other times, we can influence from our non-leadership seats. Each of us has the ability to be a helpful team member and help influence those around us to adopt the characteristics of a high-performing, psychologically safe, effective team, regardless of which seat in the team we occupy. Sinikka Waugh will share five characteristics of a healthy and high-performing team and explore specific ways we can influence our teams to good health. Practical and tactical as ever, with real-life examples and tools you can use, this session will offer insights to help you ensure your team has the five characteristics of a healthy and high-performing team:

  1. A common goal
  2. A healthy level of self-awareness
  3. A reality-based set of mutual expectations and norms
  4. An effective standard of communication
  5. At least a dose of unconditional positive regard

Looking at each of these individually, as well as in the context of a reusable tool, Sinikka will walk through an approach to team health, from any seat, and even address some of the most common “yeah, but…” responses. Regardless of how much or how little time you have with your team, and how much or how little authority you have over the team itself, this approach will help you positively influence your team to greatness, setting the stage both for holding each other accountable for effective behaviors and for offering grace and forgiveness when we misstep.

Harnessing the Power of Your Team – Objectives: 

By attending this course, participants will:

  • Gain exposure to five elements of a healthy, safe, productive team
  • Gain a simple reusable tool and process to help you develop and communicate group norms for your team
  • Practice useful conversations to help you develop your team to greatness

Note:

This can also be taught to a BA specific audience. As BA’s, we’re not always in control of who is “on” the team, but that doesn’t mean we can’t help lead and influence the team to a healthy dynamic. We can be helpful team members and influence those around us to adopt the characteristics of a high-performing, psychologically safe, effective team, from any seat. This session explores how to ensure your team has the five characteristics of a healthy and high-performing team: a common goal, a healthy level of self-awareness, a reality-based set of mutual expectations, an effective standard of communication, and at least a dose of unconditional positive regard.

How (People) Smart Are You?

Using a balance of instructor-led presentation and engaging, hands-on skill practice that simulates real-life situations in a totally non-threatening way, this session will launch you on your way to being more effective by helping you increase your emotional intelligence and leverage it even more effectively.

How (People) Smart Are You? – Overview:

You’ve probably learned that people are one of the most complex, unstable variables in everything you do. Because of that instability, in many ways, emotional intelligence is more important than any other skill or knowledge area in a professional’s toolkit. You can know everything there is to know about a topic or an industry, but if you can’t read the people or situations around you, you won’t get very far. You can be a stabilizing force in any situation with anyone if you know how to leverage your emotional intelligence for the best of the business. No matter what you call it, this course is about the essentials of emotional intelligence. In a session that will fly by, we will address what you absolutely need to know about emotional intelligence. What is it really? How can you apply it? How can you avoid the common pitfalls around it? What specific, concrete tools and techniques can you use to do it better?

How (People) Smart Are You? – Objectives: 

By attending this course, participants will:

  • Gain a simple model for understanding the four stages of emotional intelligence
  • Practice how to apply emotional intelligence in relevant and commonly-experienced situations
  • Find “the easy way” to avoid the most common and most painful mistakes around emotional intelligence
  • Walk away with tools, techniques, and a checklist to help you improve your skills

Interacting Successfully With Other Human Beings

Working and interacting with other human beings is an essential part of a successful workplace. This class explores the understanding and skills necessary to interact successfully with other human beings.

Interacting Successfully With Other Human Beings – Overview:

Grounded in best practices in emotional intelligence, this module focuses on techniques, approaches, and skill practices to help individuals become more adept at adjusting their communications and interpersonal interactions with others both through planning and in-the-moment adjustments.

Interacting Successfully With Other Human Beings – Objectives: 

By attending this course, participants will:

  • Recognize how my style is similar or dissimilar to another person’s
  • Manage my own behavior, words, and non-verbal’s to ensure an effective exchange

Making Courtesy Common Again

Tired of others not demonstrating what you would describe as “common courtesy”?  Stop holding others to standards you haven’t communicated, and learn to speak the unspoken, talk freely about our expectations, and reach a common understanding of courtesy.

Making Courtesy Common Again – Overview:

Workplace interactions require that we treat each other with the “right” level of politeness and decorum for the situation at hand. The problem is that we sometimes forget to define the situation in advance…which means that some of us are expecting one thing and others are expecting something else entirely. So while we each have our own definition of “courtesy”, we may not be working from a common understanding of what that means. With that in mind, this one-hour workshop hits on some of the most common norms to help you and your team define your terms better.

Sometimes what I think is rude, you think is okay. And sometimes what I think is okay, you think is disrespectful. In either case, there may have been no intentional disrespect, we may have just been careless in our communication, but careless communications cause unnecessary churn.

Built on the three principles of effective communication (it’s critical to our success; it’s hard for most of us; and it’s ultimately about how we connect with the other person in the exchange), and including some of the most common hot-buttons in today’s workplace (timeliness, greetings/closings, eye contact, level of details, and “getting personal”) this session will give your teams something to talk about, work on, and practice on an ongoing basis, to build even greater team success.

As part of this session, we’ll explore the following questions, and more:

  • What does “polite” mean in face to face interaction?
  • What does “polite” look like in an email?
  • What is the right balance between productive and “polite”?

Making Courtesy Common Again – Objectives: 

By attending this course, participants will:

  • Identify what courtesy looks like for their team in several common workplace interactions or where additional discussion needs to take place
  • Gain words and tools to continue the discussion with their team

Making Meetings Better

Drained by lousy meetings at work? We can fill you up with great ideas to make them better!

Making Meetings Better – Overview:

Meetings can be powerful and effective collaboration tools, but so many meeting participants find meetings to be awful that as a society, we’ve sort of come to dread them.  Late arrivals, early departures, people checking out, imbalanced participation, distractions from tools or tech that aren’t quite ready, discussing things that could have been just as easily covered in a well-worded email, etc.  these are symptoms of bad meetings.   Bad meetings waste time. Don’t let your company’s precious time be sapped away by lousy meetings. Make them better now – whether you’re the meeting facilitator, the meeting owner, or a “mere” participant.

Making Meetings Better – Objectives: 

By attending this course, participants will:

  • Encounter tools to make meetings less awful
  • Gain a repeatable framework for planning and facilitating collaborative meetings
  • Gain tips and strategies for improving your skills as a facilitator

Making the Most of Generational Differences at Work

The fact that we have different generations at work isn’t new. This engaging and thought-provoking free webinar will present some tactical, try-this-now approaches to improving the way different generations interact where you work.

Making the Most of Generational Differences at Work – Overview:

The “young whippersnappers” and the “old fogies” and everyone in between have always been at work, but it seems that every few years we have to stop for a beat and get our heads around how we can interact with each other more effectively.

Emotional Intelligence teaches us we need self-awareness, self-management, other-awareness, and relationship management. Look at generational differences through a lens of disciplined, compassionate emotional intelligence, with a commitment to even better can help us work together more effectively.

In this engaging and thought-provoking session, Your Clear Next Step coach Sinikka Waugh will present some tactical, try-this-now approaches to improving the way different generations interact where you work. We’ll focus primarily on how to recognize, appreciate, and connect with colleagues from different generations, and how to make sure we’re demonstrating communication and interpersonal styles that will resonate with others, without putting them in boxes!

Making the Most of Generational Differences at Work – Objectives: 

By attending this course, participants will:

  • Gain simple tools to help you recognize generational differences where you work
  • Practice three proven ways to connect with other humans, regardless of their generational match to yours
  • Gain a simple technique to help eliminate the pain of assumptions across generational lines
  • Engage more effectively with others through a handful of easy-to-apply words that help narrow the gap between generations

Navigating Through Tough Moments - 45 or 90 Minute

Tough moments come when tensions are high, and communication breaks down.  Learn to move tough moments to effective resolution instead of unnecessarily escalated conflict using this proven and easy-to learn model.

Navigating Through Tough Moments – Overview:

We’ve all had tough moments – when tensions were running high or when we weren’t “at our best”, and then a moment of misunderstanding person in front of us) over the edge into something ugly.  Learn to anticipate and manage these tough moments with a little more grace so they don’t distract you or those around you.  This quick-hit session equips participants with the tools they need to navigate through tough moments of conflict in the workplace, including focusing on making the situation safe, valuing other human beings, finding common purpose, demonstrating candor, and practicing effective communication. Built on the foundations of self-management and other-awareness, this five-step framework is easy to remember and ready to apply.

Navigating Through Tough Moments – Objectives: 

By attending this course, participants will:

  • I can recognize and diffuse indicators of conflict
  • I can move conflicting individuals towards an effective resolution

Navigating Through Tough Moments - Half-Day

Tough moments come when tensions are high, and communication breaks down.  Learn to move tough moments to effective resolution instead of unnecessarily escalated conflict using this proven and easy-to learn model.

Navigating Through Tough Moments – Overview:

We’ve all had tough moments – when tensions were running high or when we weren’t “at our best”, and then a moment of misunderstanding, disagreement, or confrontation tipped us (or the person in front of us) over the edge into something ugly.  Learn to anticipate and manage these tough moments with a little more grace so they don’t distract you or those around you.

Interpersonal issues and disagreements in the office can affect the entire team; the spike in stress can make team members anxious, which means they’re worrying about what could go wrong instead of getting stuff done. Using techniques like unconditional positive regard and candor, we’ll help you and your colleagues get beyond the disagreement, so your team can stay healthy and functional. During this session, you’ll practice navigating through those tough moments, and learn valuable tools and techniques to get past the drama and get back to work.

In this class, you’ll gain tools to have at your fingertips whenever you encounter conflict, and practice putting them to use. Our standard tools are reusable and customizable to help you with any situation you might face at the office, in the boardroom, and beyond, and this half-day course provides plenty of opportunities for practice and application along the way.

Navigating Through Tough Moments – Objectives: 

By attending this course, participants will:

  • Practice applying concepts of self-management and other-awareness to manage through tough moments
  • Explore the principles of effective communication as a necessity for tough moments
  • Gain tips and tools to help ensure safety when stress is high
  • Encounter the practical application of Unconditional Positive Regard
  • Gain techniques for uncovering and talking about our Common Purpose
  • Practice demonstrating honesty and candor with humility and sensitivity

Note

This is also a great session for individuals in customer service, or anyone who works directly with clients or customers.

Are you ready?

Are you ready to boost your skills and make your work even better? We are here to help!

Contact us today about how we can deliver any of these classes to your team today.

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