Classes – Communication

Communication Classes from Your Clear Next Step

Communication is vital to our success and yet it is a challenge for so many of us. We are here to help with a great library of classes to help you boost your skills.

Assume Loudly

Assumptions can get us into trouble if we don’t talk about them. Learn to state assumptions so that you can work best with others.

Assume Loudly – Overview:

We each come into any situation with a set of preconceived notions, based on our own life experiences.  Some assumptions are reasonable and based on societal norms or widely accepted business practices.  But most of our assumptions are so ingrained within our own personal background and outlook that we should not expect that anyone else shares exactly the same assumptions.  This course takes a close look at how hidden assumptions lead to common pitfalls in roles and responsibilities, communication styles, and expectation setting.

Assume Loudly – Objectives: 

By attending this course, participants will:

  • Describe the benefits of assuming loudly
  • Practice assuming loudly
  • Commit to assuming loudly from now on

Can You Hear Me Now?

Learn tactical tips that you can apply immediately to improve communication at work and get your message in front of the right ears and eyes. Additionally, learn about the three principles of effective communication, four common communication styles, and a simple, reusable tool to help you communicate more effectively.

Can You Hear Me Now? – Overview:

Communication is critical to our success.  And yet, many of us still struggle with the communications and interactions we’re having with those around us on a day to day basis.  Taking even a few moments to consider and hone our approach to communication can provide an exponential return on any time we’ve invested. If you can tackle only one challenge facing you today, tackle the leading cause of business setbacks, and improve your communication!

This session is perfect for individuals who are:

  • Feeling like their message doesn’t get through
  • Wondering if their voice is even heard
  • Frustrated by communications within their office that fall flat or escalate out of hand

Highlighting critical communication tools and techniques, this session will introduce three principles of effective communication, as well as an interactive overview and application of four common communication styles, including how to recognize them, and what to do about them. Participants will walk away with a simple, reusable tool and process to help you communicate more effectively.

Can You Hear Me Now? – Objectives: 

By attending this course, participants will:

  • Encounter the three principles of effective communication: what they are, and what they mean to you
  • Explore four common communication styles: how to recognize them, and what to do about them
  • Encounter a simple reusable tool and process to help you communicate more effectively

Communicating Effectively With Busy Executives

We all have important information that our bosses need to hear. This course explores how to ensure we are communicating effectively.

Communicating Effectively With Busy Executives – Overview:

Effective work requires effective communication. As organizations continue to take on more work, as individuals continue to be busier and busier, and as organizational leadership continues to make decisions and take action based on strategic alignment, it’s more important than ever that we are able to communicate important information in a meaningful way. This session helps everyone learn to anticipate and meet the needs of these critical individuals, using easy-to-remember techniques such as the lens of why, the question of how much, and the executive summary checklist to ensure effective communications.

Communicating Effectively With Busy Executives – Objectives: 

By attending this course, participants will:

  • Identify what active, concise, and meaningful communications to senior leadership looks like
  • Acknowledge where you are and where you could benefit from improvement
  • Identify and practice tools and techniques you can use to improve

Communicating Effectively With Every Team

Communication – effective communication – often seems elusive, yet we all know how critical it is. Add in a variety of different people, and suddenly communication can become even more difficult.

Communicating Effectively With Every Team – Overview:

You don’t have to work with people on the other side of the International Date Line to know that people communicate differently and that any time two or more people are in a conversation, there is diversity of though and of communication needs. In this deep dive into the secrets of effective communication, you’ll learn more about your own communication style, gain some tips and strategies to improve your ability to listen, and discover the key to successful communication.

Communicating Effectively With Every Team – Objectives: 

By attending this course, participants will:

  • Think in a new way about some aspect of the art and science of communication
  • Give a little thought to your own communication preferences
  • Identify one thing you’ll do differently in your communications – starting today – based on what you’ve learned today

Communication Essentials

This hands-on course takes a close look at effective communication strategies, starting with laying the foundation of communication basics – the table stakes of communication, and understanding your own style and preferences.  The course moves on to more advanced techniques such as matching the mode to the message.

Communication Essentials – Overview:

This deep dive into the secrets of effective communication includes instruction, workshops, small-group and individual activities, skill practice, self-assessment, and development planning to account for communication styles and techniques for multiple mediums.

Interactive skill practice in the afternoon gives you valuable tools for those key communication moments, such as writing to influence or persuade, delivering and receiving unpleasant messages.

Communication Essentials – Objectives: 

By attending this course, participants will:

  • Reshape the way you approach communication
  • Recognize common temperaments, types, and communication
  • Identify how to adjust communications to meet the needs of the audience
  • Gain some tips & strategies to improve your ability to listen
  • Relate valuable techniques for diffusing defensive moments in communication
  • Discover the key to successful communication in a wide variety of forums, for a wide variety of purposes, including how to ensure mode and message match the intended purpose
  • Encounter takeaways and tools you can use any time

Convince Them

Nothing’s worse than knowing what’s best for the business but struggling to get people on board. This class will go over how to create optimal buy-in from key stakeholders so you and the business can keep moving forward.

Convince Them – Overview:

Influence and persuasion aren’t necessarily interchangeable, but they definitely go hand in hand. So how do you leverage your influence to persuade others and get them on your side? Using a variety of real-life scenarios, this right-sized lunch & learn will give you tips and tools to convince and persuade others. You’ll find out how to adapt your style of influence and learn the keys to honing in on the influence style of others. Just like everyone communicates differently, everyone influences (and is influenced) differently. Some of us need to be inspired, others need facts, and some of us need to see others who are convinced.

The class is structured, so you get valuable experience with influence, persuasion, and convincing. Just because you love something doesn’t mean it comes naturally to others, so you must take your own conviction and pass it effectively and sincerely to your stakeholders to invite them on board and keep them along for the ride.

Convince Them – Objectives: One Hour

By attending this course, participants will:

  • Identify the five common styles of persuasion, why it’s important, and how to leverage it without damaging relationships
  • Select tools to read your audience and cater to their style of influence
  • Gain skills and tools to be an honest influencer on behalf of what’s best for the business

Convince Them – Objectives: 90 minutes

By attending this course, participants will:

  • Identify the five common styles of persuasion, why it’s important, and how to leverage it without damaging relationships
  • Select tools to read your audience and cater to their style of influence
  • Gain skills and tools to be an honest influencer on behalf of what’s best for the business
  • Practice the art of persuasion

Foundations of Effective Communication

Did you know there are four common communication styles? Learn about that and the three principles of effective communication in this class.

Foundations of Effective Communication – Overview:

Highlighting critical communication tools and techniques, this session will introduce three principles of effective communication, as well as an interactive overview and application of four common communication styles, including how to recognize them, and what to do about them, specifically within the context of your organization.

Foundations of Effective Communication – Objectives:

By attending this course, participants will:

  • Describe three principles of effective communication, what they are, and what they mean.
  • Recognize four common communication styles and what to do when they are encountered at work

Intro to DISC

This high-level DISC overview will help you understand the four common communication styles and how to work and communicate with each one better.

Intro to DISC – Overview:

DISC is a helpful communication tool. In this brief introduction, you will encounter the four DISC types and gain more information about how they interact. This course will discuss how to identify your own communication preference and the preferences of others. Then, you will discover how to use that information to tailor your communication strategies.

Intro to DISC – Objectives:

By attending this course, participants will:

  • Identify the four DISC styles
  • Find out where you fit
  • Find out where those around you fit

Is Your message Getting Through?

This session makes it easy to reflect on your own communication style and preferences and highlights new techniques to try when communicating with others. Learn tactical tips that you can apply immediately to improve communication at work and get your message in front of the right ears and eyes.

Is Your message Getting Through? – Overview:

Communication is critical to our success, yet many of us don’t invest enough time into communicating effectively or understanding the secrets of effective communication. If you can tackle only one challenge facing you today, tackle the leading cause of business setbacks and improve your communication!

This module focuses on four critical steps to delivering messages effectively, beginning with knowing the purpose for the communication, the preferences of both the sender and the receiver, and the plan for ensuring that the communication transaction was complete and effective – including anticipating the likely obstacles and risks.

Is Your message Getting Through? – Objectives:

By attending this course, participants will:

  • Identify the objective of a communication before initiating it.
  • Prepare for obstacles that would prevent a communication from being successful.

Mastering Your Presentation Skills

Practice, practice, practice! In a safe and friendly environment, with a committed coach who wants nothing but your best success, gain actionable tools and tips to improve your mastery of speaking and presenting to others.

Mastering Your Presentation Skills – Overview:

The ability to present your message well is a key indicator of individual success in an organizational context, but many of us take those skills too lightly and don’t invest the time and development necessary to master our presentation skills. Effective presentations require a commitment to communication skills that are often overlooked in everyday interactions. Effective presentations require an awareness of the purpose of the presentation, the strengths and needs of both the presenter and the audience, and a clear plan for success. Beyond the presentation skill basics of the critical first impression, the image you present through your attire and handshake and tone of voice, this session gives you multiple chances to master the critical success factors of presenting well.

In an environment designed to foster skill practice and safe and effective feedback, we’ll practice with a reusable model to help you plan well, open on the right foot, deliver all and only the content needed to effectively achieve your goal, and close with the appropriate call to action. We’ll cover the art of storytelling as well as focus on both asking questions and answering questions well during a presentation. We’ll even practice presentation risk-management and recovering when things go awry.

By attending this workshop, participants will encounter and practice ways to

  • Plan effectively for your very next presentation
  • Open well and set the appropriate tone for the session
  • Engage with the audience in a way that is meaningful for them
  • Close the presentation well with a call to action that supports your primary goal
  • Receive feedback to help you be even better next time

Included in this full-day workshop are multiple opportunities for self-reflection, multiple chances to practice key components of your presentation, and a wide variety of reusable tools and tips designed to help you deliver even better presentations going forward.

Mastering Your Presentation Skills – Objectives:

By attending this course, participants will:

  • Identify your own strengths and challenge areas for presenting well in the situations that matter most to you
  • Practice using a communication planning model to identify and manage your purpose, your preference, your audience, and your plan
  • Gain tips and skill practice for engaging and connecting with different audiences
  • Work with the various aspects of a presentation model that ensures effective delivery with minimal pain
  • Anticipate and gain techniques to overcome or recover from common presentation obstacles and pain points

Speaking and Presenting to Others

Ready to improve your presentation skills? We’ve got your mic!

Speaking and Presenting to Others – Overview:

Studies continue to show that many North Americans are terrified of public speaking. We think that the more you prepare, the more confident you’ll become, and the better your presentation will be!

This class will cover all the elements of an exceptional presentation, from soup to nuts. You’ll learn how to polish your presentation and materials, all the way through your delivery to make sure your audience hears what you have to say.  You’ll start with the keys to success when it comes to that critical first impression, and learn ways to look (image, attire, hair style), act (handshake, accepting business cards, non-verbal cues), and speak to engage your audience and get your point across. Get tips and tricks to prepare for presentations and find out ways to reach multiple learning and communication styles in one presentation.

This session includes opportunities to put tools and techniques to the test and give and receive feedback in the spirit of continuous improvement.

Speaking and Presenting to Others – Objectives:

By attending this course, participants will:

  • Describe key ingredients of a successful presentation and characteristics of a good presenter
  • Demonstrate the power of nonverbal communication “dos and don’ts”
  • Identify how to structure your story: opening, core, and close
  • Explore the fundamentals of effective delivery and recovery
  • Try keys to engaging and connecting with audience
  • Gain tips and techniques to overcome (or work around) the fear of public speaking
  • Practice and put your presentation skills to the test

Are you ready?

Are you ready to boost your skills and make your work even better? We are here to help!

Contact us today about how we can deliver any of these classes to your team today.

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