Classes – General Business Skills

General Business Skills Classes from Your Clear Next Step

From time management to meeting management and interviewing, we’ve got all the classes you need to make your business even better. Check them out!

Get More Done Now

Learn how to spend the right amount of time on the things that matter most. If you and your team members are feeling overwhelmed by too much to do, flooded with too many items in your inbox, desperate to delegate, but not sure how to let go, or just plain not sure where to start, this session will be a lifesaver.

Get More Done Now – Overview:

In today’s busy workplace, we can’t spend the same amount of time and energy on every task or email that crosses our desk. Learn how to spend the right amount of time on the things that matter most.  Problem solving expert Sinikka Waugh will teach you to tackles prioritization, delegation, and valuable time-management technique using our tried-and-true 3-step problem solving process. You’ll assess what’s really going on, create a plan to get back on track, and the rest is up to you–but we’ll give you plenty of tips and techniques to keep your attention on the right tasks at the right time.

Get More Done Now – Objectives: 

By attending this course, participants will:

  • Identify what’s between you and getting more done
  • Gain at least one reusable tool to help you manage the work

Getting Unstuck

Have you ever gotten stuck, bogged down in a project or scenario with no forward progress? No one likes being stuck, so let’s discover how to get unstuck.

Getting Unstuck – Overview:

There are a variety of kinds of stuck that include a variety of causes. At the end of the day, they all result in frustration and lack of progress. Fortunately, there is a simple way to get unstuck. Expert problem solver Sinikka Waugh will discuss a three-step method to get unstuck and how to leverage the lesson learned while getting unstuck.

Getting Unstuck – Objectives: 

By attending this course, participants will:

  • Explore a repeatable 3-step process for getting unstuck
  • Identify goals and critical success factors for each step of the “getting unstuck” process
  • Encounter tips and techniques, you can use at each step of the “getting unstuck” process
  • Commit to applying something you’ve discovered

Making, Building, and Maintaining Connections

We’re better, stronger, more capable, and smarter – and usually more fun – together! Building connections in our project network is a critical component to our success in project management (or in any field)!

Making, Building, and Maintaining Connections – Overview:

We all know that, intrinsically – for years we’ve been told that “it’s not what you know, but it’s who you know.” … and its cousin “even more important is who knows you.” And when we grow in our chosen discipline or field or career, we need to continually develop our network, so we’re top of mind for cool new opportunities to learn something, or first in line for career-building projects. Building the network takes discipline – we have to make new connections, build those relationships, and then maintaining them over time. That takes a little finesse, a little time, and a little effort. Most of us could benefit form a little help. During this session, we will share tips to help us get even better at…

Making new connections. For some of us, that’s easier said than done. Others of us thrive in this space. Whether you love it or loathe it, you can benefit from these simple, tactical tips for making new connections, finding new ways to connect with others you don’t usually interact with, and to make the most of that first contact.

Building connections. Okay, so you’ve made a new connection, but how do you grow that from a name or a business card or ‘that person I met at that thing’ that into a mutually beneficial relationship where they think of you and you think of them? We’ll explore some proven and practical ways to build relationships from the ground up, that can work into how you already spend your time.

Maintaining connections. We change jobs, move on to different projects, move to different teams or get promoted in our organizations. How do we maintain those connections and relationships that we’ve built, even when we don’t see them every day or every week? A few meaningful actions can go a long way to maintaining those connections so you can pick up at your next conversation without missing a beat.

Making, Building, and Maintaining Connections – Objectives: 

By attending this course, participants will:

  • Gain simple tactical tips for making new connections, finding new ways to connect, and making the most of that first contact
  • Encounter strategies for building your connections
  • Practice a few meaningful actions you can take to maintain your connections

Making Solid Decisions That Stick

Every organization makes decisions, but sometimes making those decisions can be a painful experience. Get a clear picture of common decision-making mistakes, along with tools and tricks to avoid them.

Making Solid Decisions That Stick – Overview:

Every organization makes decisions, but sometimes making those decisions, or the decisions themselves, can be painful. During this one-hour session, you’ll get a clear picture (and some detailed anecdotes) of common decision-making mistakes, along with tools and tricks to help you avoid them, including four common decision-making styles, and multiple techniques to help you decide how you’ll, well, decide!

Facilitator Sinikka Waugh will provide real-life case studies of decision-making experiences in the work place, so you can see how making the right decisions, with the right amount of time, talent, and tools makes for a successful project, and, most importantly, learn how to do it for yourself.

Making Solid Decisions That Stick – Objectives: 

By attending this course, participants will:

  • Hear and relate to common decision from projects, teams, and organizations just like yours
  • Identify 3 common fail points of decisions in an organizational context and how to avoid them
  • Identify 4 common decision types & how they apply
  • Follow 5 simple steps to effective decision making
  • Practice using the 1 question that makes all the difference to effective decision-making in an organizational context

Making Sure Next Year Is Even Better

We’re smarter today than we were yesterday, but that knowledge isn’t doing us much good if we don’t talk about and capture it. This a great opportunity to look back so you and your team can learn forward.

Making Sure Next Year Is Even Better – Overview:

This class is a practical, tactical look at the magic of the retrospective. The retrospective is a valuable tool for you and your team to capture new learnings and avoid making the same mistakes over and over … and over.

This class teaches you how to facilitate an effective retrospective to help you identify what’s working and how you can capitalize on it, along with what’s not working, broken, or completely missing in action, and how you can improve it. Use this tool when you close out a project or initiative, or to stop and think about a particular process. This reusable template, coupled with facilitating techniques designed specifically for retrospectives, will help you and your teams capture lessons learns so you go into the next project collectively smarter than you were before.

Making Sure Next Year Is Even Better – Objectives: 

By attending this course, participants will:

  • Encounter a reusable template for the retrospective
  • Recall effective ways to share lessons learned and what’s worked in the past – and what hasn’t

Right Stuff Problem Solving - 75 minutes

Tired of wasting time tackling the same issue over and over or bringing others along in the solution approach?  Come learn a proven, repeatable approach to tackling tough problems in an orderly, efficient, and accelerated fashion that brings others along and solves the right problem in the best possible way for your situation, once and for all!

Right Stuff Problem Solving – Overview:

This quick-hit overview introduces you to our proven methodology in effective problem solving.  We begin with making sure that you’re solving the right problem, using effective brainstorming, facilitation tips, and root cause analysis.  From there, we move to identifying the best possible solution options, knowing that not every problem has just one solution, and not every solution option is the right choice for right now.  We close with a highlights tour of creating the right plan of action for you, beginning with taking that critical next step. With practical, hands-on examples, and a fast-paced interactive style, you’ll gain tools you can use right away to identify the right problem, uncover the right solution, and put the right action plan into place.

Right Stuff Problem Solving – Objectives: 

By attending this course, participants will:

  • Encounter a reusable tool to simplify the problem-solving process, including
    • specific techniques to ensure you’re solving the right problem
    • decision-making tools to help you identify the right solution
    • proven strategies for creating the right plan of action to move forward

Right Stuff Problem Solving - Full Day

Does the same problem or issue or pain point keep resurfacing in different forms?  Stuck on how to tackle it once and for all?  Learn a proven, repeatable approach to tackling tough problems that will keep them from rearing their ugly heads again.  Get to the right problem, pick the right solution, and get moving forward on the right next step.

Right Stuff Problem Solving – Overview:

This full-day class covers the foundations of effective problem solving, using our own proven methodology.  We begin with making sure that you’re solving the right problem, using best practices in root cause identification along with effective facilitation and brainstorming techniques.  From there, we move to identifying the best possible solution options, knowing that not every problem has just one solution, and not every solution option is the right choice for right now.  You’ll be exposed to key components of successful decision-making and an approach that helps you bring others along.  And finally, our session closes with how to create the right plan of action for you, beginning with taking that critical next step.

With practical, hands-on examples, in this highly interactive workshop you’ll learn how to identify the right problem, uncover the right solution, and put the right action plan into place.  Gain easy-to-apply tips that help you collaboratively solve even the most complex problems, head-on, without getting overwhelmed by the problems you’re facing and without becoming distracted by the first solution that comes along.

Right Stuff Problem Solving – Objectives: 

By attending this course, participants will:

  • Encounter specific techniques to ensure you’re solving the right problem
  • Discover decision-making tools to help you identify the right solution
  • Learn proven strategies for creating the right plan of action to move forward
  • Gain tools and techniques to improve your facilitation skills to improve collaborative problem solving
  • Practice using a reusable tool to simplify the problem-solving process so you can confidently tackle any problem that comes your way

Small Business Strategy

Strategic planning can seem like a strange and complicated process. Join Sinikka Waugh as she clearly articulates what should be included in your strategic plan for the next year.

Small Business Strategy – Overview:

Strategic planning can be boiled down to a few main questions and considerations. By exploring three main questions, you will be able to create a business plan for the next year. As you go, you will discover what areas you need to address in the next year. Finally, you will identify how to start implementing any changes you have created.

Small Business Strategy – Objectives: 

By attending this course, participants will:

  • Identify business goals and priorities for next year
  • Draft your strategic plan
  • Stick with it!

So, Tell Me About Yourself: Interviewing 101

Take a look at the interviewing process from both sides of the table—hiring managers will learn how to read a candidate more accurately, and applicants will learn how to land the job.

So, Tell Me About Yourself – Overview:

Interviewing is a process. Understandings that process is critical to leveraging interviews well. Whether you are a hiring manager or an applicant, understanding what to do at each part of the interview process will set you up for success. This class will explore just that.

So, Tell Me About Yourself – Objectives: 

By attending this course, participants will:

  • Consider the big-picture interviewing process
  • Identify the five steps of the interview process
  • Gain tools to help you prepare for an interview

Taming the Time Management Beast

Need techniques to tackle the time management beast?  Estimating, Planning, Prioritizing, Anticipating and responding to obstacles, keeping others updated, managing through peak busy time – techniques for those and more are provided in this fast-paced, comprehensive one-day training.

Taming the Time Management Beast – Overview:

For so many of us a challenge area is keeping our individual tasks and our individual projects moving forward, despite our busy work loads and the many distractions that come our way. Most of us have work to do that impacts others as well, so it’s critical that our own work not delay or adversely impact others, or that if it will, we have a way to talk about expectations and make adjustments when needed. Planning ahead, estimating how long something will take, prioritizing in the moment, and managing ourselves through times of distraction is hard for all of us. This course offers the tools and resources to tackle those tough time management concepts. Developed and taught by seasoned project management expert, using proven tools and techniques for estimating, problem solving, planning, and managing through risks, this course is full of real-life challenges and how to overcome them.

Taming the Time Management Beast – Objectives: 

By attending this course, participants will:

  • Gain practical ways to keep individual tasks and projects moving, despite a busy workload
  • Practice estimating and planning for individual work efforts
  • Gain strategies for communicating timely updates to keep work moving forward

Top 10 Things Leaders Need to Consider When Working With Geographically Diverse Teams

Leaders need to consider the many topics in a different way when leading geographically diverse teams. They need to consider these topics from the local and remote perspective.

Top 10 Things Leaders Need to Consider When Working With Geographically Diverse Teams – Overview:

This session focuses on 10 key themes that prove important for leaders of remote teams over and over.  We’ll look at the differences between how these apply at your organization both for in-center team members and remote team members and address practical, tactical ways to apply them, including homework assignments to help the supervisors apply the techniques and topics.

Top 10 Things Leaders Need to Consider When Working With Geographically Diverse Teams – Objectives: 

By attending this course, participants will:

  • Encounter 10 key topics leaders must consider when managing geographically diverse teams
  • Prioritize the key topics for application
  • Identify tactical ways to improve leadership in each of the 10 key areas
  • Develop strategies to apply over the next few weeks

Are you ready?

Are you ready to boost your skills and make your work even better? We are here to help!

Contact us today about how we can deliver any of these classes to your team today.

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