Delighting Your Customer
$39.00
Coming in 2026
Virtual
Happy customers are better customers. When we delight our customers, they return the favor with loyalty, buying behaviors, and spreading good word to others. Encounter four simple ways we can delight them, without a ton of extra effort or time.
You never get a second chance to make a first impression, but our jobs have us interacting with our customers over and over and over again, and we wouldn’t be here without them. We want them to continue to work with us, to continue to leverage our products and services, and they’ll be more likely to do that when they know we care enough to delight them. So how do we delight the customer? What does that mean, and what does it look like in your environment?
- Live your mission through DWYSYWD (Doing What You Say You Will Do)
- When a mistake is made, raise your ARM (Apologize, Restore, Move on)
- Regardless of your mood, choose to SIWAS (Say It With A Smile)
- It’s TLT (The Little Things) that can make all the difference
By attending this course, participants will:
- Encounter four truths about delighting the customer
- Gain simple, easy-to-remember tools to help improve customer experience
- Find one way you can commit to delighting your customer, starting right now
