Delighting Your Customer
$397.00
December 3rd, 2026
8:30am – 12:30pm CT
Virtual
The Essence of Customer Service requires a commitment to understanding and knowing our customers, delighting in them, communicating well with them, and delighting them with our communication and our services so they willingly seek us out as partners when they need our services. In this highly engaging workshop, we identify the communication needs of our customers, recognize what we love about them so that when they approach us, they can see that we delight in them. We practice ways to adjust our communication to meet their needs from a communication standpoint, and we identify ways we can delight our customers in 4 simple acronyms.
The Essence of Customer Service requires a commitment to understanding and knowing our customers, delighting in them, communicating well with them, and delighting them with our communication and our services so they willingly seek us out as partners when they need our services. In this highly engaging workshop, we identify the communication needs of our customers, recognize what we love about them so that when they approach us, they can see that we delight in them. We practice ways to adjust our communication to meet their needs from a communication standpoint, and we identify ways we can delight our customers in 4 simple acronyms.
Objectives:
- By attending this course, participants will:
- Encounter truths about delighting in the customer and practical ways to apply them
- Gain simple, easy-to-remember tools to help improve customer experience
- Explore three principles of effective communication and how they apply to customer service
- Find one way you can commit to delighting your customer, starting right now
- Encounter the Your Clear Next Step “Delighting Your Customer in 4 Simple Acronyms”® framework
