The Art and Science of Process Improvement and Problem Solving – Public

Overview
This class covers the foundations of problem solving and critical thinking, starting with making sure that you’re solving the right problem, identifying the best possible solution options, creating an actionable plan for your solution, and then taking that critical first step.Your solution is only three steps away! With practical, hands-on examples, learn how to identify the right problem, uncover the right solution, and put the right action plan into place. Learn some easy-to-apply tips that help you solve even the most complex problems, head-on, without getting overwhelmed by the problems you’re facing and without becoming distracted by the first solution that comes along.

Objectives
By attending this course, participants will...

• Discover decision-making tools to help you identify the right solution
• Encounter specific techniques to ensure you’re solving the right problem
• Practice using a reusable tool to help you approach any problem that comes your way
• Gain proven strategies for creating the right plan of action to move forward
• Get tools and techniques to improve your facilitation skills
• Contextualize problem solving within process improvement / continuous improvement