How to Play the Escalation Game

$15.00$69.00

Take a deeper look at the tools and concepts of escalation, learning more about how to do it as effectively as possible.

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How to Play the Escalation Game

In this training, we will look deeper at the tools and concepts of the escalation game, learning more about how play it as effectively as possible. In one action-packed hour, you’ll have a chance to brush up your skills for identifying issues and risks and gain tools to help you analyze and prioritize those risks in a way that makes sense for your day-to-day work. We’ll look at a quick-hit decision tree that helps us get better at rapid-fire decisions in order to be prepared in the moment when someone brings you a problem to be solved.

Objectives

  • Recognize when and how to escalate issues and risks
  • Quickly decide whether to “run with” or “pass” an issue that is escalated
  • Use the most effective words to communicate the escalation or the hand-off

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