Navigating Through Tough Moments

We’ll “bring” the training to you live, virtually (or live, in-person when it is safe to do so) and our highly engaging trainers will make the learning experience fun, memorable, and highly applicable.

Tough moments come when tensions are high, and communication breaks down.  Learn to move tough moments to effective resolution instead of unnecessarily escalated conflict using this proven and easy-to-learn model.


We’ve all had tough moments – when tensions were running high or when we weren’t “at our best”, and then a moment of misunderstanding, disagreement, or confrontation tipped us (or the person in front of us) over the edge into something ugly. Learn to anticipate and manage these tough moments with a little more grace so they don’t distract you or those around you.  This quick-hit session equips participants with the tools they need to navigate through tough moments of conflict in the workplace, including focusing on making the situation safe, valuing other human beings, finding common purpose, demonstrating candor, and practicing effective communication. Built on the foundations of self-management and other-awareness, this five-step framework is easy to remember and ready to apply.


By attending this course, participants will achieve the following learning outcomes:

  • I can recognize and diffuse indicators of conflict
  • I can move conflicting individuals towards an effective resolution

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